Refund Policy

We understand that circumstances may change, and your educational journey might take unexpected turns. Our goal is to ensure that you have a positive experience with our courses, even if you decide that the course you’ve enrolled in isn’t the right fit for you. With that in mind, we have a No-Questions-Asked refund policy for course withdrawals.

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Refund

Our refund policy is designed to give you the flexibility to explore our courses without worrying about financial obligations in case you choose to withdraw.


Policy Overview

After attending at least two classes (and before attending the third), if you find that the course does not align with your expectations or goals, we’ll refund the full amount of the paid fees, excluding any non-refundable fees or charges (for example, GST, or any other tax component) specified in the fee structure. This allows you to experience the course content and teaching style before making a final decision.


Refund Timeline

  • You are eligible for a refund if you decide to withdraw from the course after completing the second class but before attending the third class.

  • Refunds are processed within 14 working days from the receipt of the refund request.

  • Please note that it may take a few additional days for the refund to appear in your account, depending on your payment method and financial institution.

  • In case you have received any learning materials or resources, please return them in good condition within 5 working days of the refund request. Failure to return the learning materials or resources within the specified time frame may result in a deduction from the refund amount to cover the cost of those materials.


Refund Process

To initiate a refund, please follow these steps:

  • Send an email to connect@acehacker.com from the email address associated with your course enrollment. Include your full name, course name, and date of enrollment in the email.

  • In the email subject, please use the format: “Course Withdrawal Refund Request | [Course Name]”

  • In the email body, please mention your Student ID, Full Name, and Date of commencement of the course.


Contact Us

In case you have any questions, please feel free to reach out to us at connect@acehacker.com or call us at (+91) 988.011.2117